LOCATIONS

Refund Policy

PRODUCTS REFUND TERMS & CONDITIONS


Boudoir Smooth Bump Freedom Lotion

We offer a 30 days warranty return policy if you do not see a slower and finer hair growth within the period. The product must be returned as a full bottle within 30 days.


Merchandise Products

We offer a 30 days return policy should you have a change of mind. Please ensure item is intact and no damages. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.


Terms & Conditions

Product(s) that has been purchased at Pink Parlour may be refunded within 30 days from the date of purchase. Our product refund policy does not apply to any damaged product caused by mishandling and abuse.

In order to make the refunds process going, we required customers to send us a formal email. Click here to drop us an email regarding your refund process and we shall be in touch with you within 3 working days.

Pink Parlour will send a refund approval email and within 45-60 days from the date of approval Pink Parlour will refund it via internet banking, minus 10% of administrative charge.


PACKAGE TERMS & CONDITIONS

Packages(s) that has been purchased at Pink Parlour may be refunded within 30 days from the date of purchase.

The refund process is not applicable under several circumstances as follows: the closure of the outlet, relocation of outlet , change of therapist or lockdown period in lieu of covid-19 pandemic since March 2020.

In order to make the refunds process going, we required customers to send us a formal email. Click here to drop us an email regarding your refund process and we shall be in touch with you within 7 working days.
Pink Parlour will send a refund approval email and within 45-60 days from the date of approval Pink Parlour will refund it via internet banking, minus RM50 administrative charge or 10% of package price, we will refer to the higher price one.

*Note: Changes to refund policy effective of July 1 2020. Previous purchase/s will be under the previous policy of within 7 working days.

Example A: Refund on package priced below RM500

 

Refund On Half Leg Waxing, Priced RM450 With No Session Utilised

RM450 – RM50 administrative charge = RM400 amount to be refunded

 

Refund On Half Leg Waxing, Priced RM450 With 1 Session Utilised

RM450 – RM50 administrative charge – RM45 Half Leg Waxing = RM355 amount to be refunded

 

 

Example B: Refund on package priced above RM501

 

Refund On Brazilian Wax 10 + 3, Priced RM1000 With No Session Utilised

RM1000- 10% administrative charge, RM100 = RM900 amount to be refunded

 

Refund On Brazilian Wax 10 + 3, Priced RM1000 With 1 Session Utilised

RM1000 – RM100 (original published price) – 10% administrative charge, RM100 = RM800 amount to be refunded


CONVERSION POLICY

Pink Parlour prepaid packages purchased can be converted to a Mix and Match credits, minus an administrative charge of RM50 or 10% of package price, whichever is higher at any time.

These credits can be used to offset any other treatments from the treatment menu at a la carte price. However, the credits cannot be used to offset any retail product. The converted credits will be tabulated based on the amount paid for the package, excluding GST minus the original published price of the total treatments redeemed previously.

 

Click here to drop us an email and include a scan copy of your NRIC/Passport for verification and we shall be in touch with you within 3 working days.


PACKAGES

Pink Parlour packages are valid for 2 years from the date of purchased unless otherwise stated on special promotion packages.

 

PACKAGES EXTENSION

With immediate effect, administrative charges will be applicable at RM50 for every 3 months of extension.

We reserve the right to reject any promotional package extension and will not bear any charges incurred by customers during the process of package extension.

Click here to drop us an email and include a scan copy of your NRIC/Passport for verification and we shall be in touch with you within 3 working days.


 

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