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Unlimited Nails FAQs

1. How can I sign up for the membership? Memberships can be purchased by creating an account at booking.pinkparlour.com.sg/webstore/.   2. Must I bring any identification when I redeem my membership? Yes, members are required to bring their NRIC / Driver License card or passport upon every redemption for verification.   3. How will payment be made? Subscription will be auto-charged via credit/debit card   4. After signing up, when will the membership start? Members will be billed from the date they purchase the membership.   5. Can the membership be shared? Memberships are strictly not transferable and not refundable. If found sharing of membership, members will be banned immediately from the membership.   6. Can I really go for nails treatments everyday? Yes you can but nails treatments are limited to 2 times a day for the safety of customers.   7. Can I freeze my membership? Yes you can, by sending an email to kitten@pinkparlour.com.sg with at least 30 days prior notice.   8. Can I upgrade my membership? Of course! However, the procedure will be the same as cancellation, which means you have to send an email to kitten@pinkparlour.com.sg with at least 30 days prior notice and re-purchase the new membership. Pink Parlour will waive off the $9.90 sign-up fee.   9. When will I be billed? Members will be billed from the date they purchase the membership and the billing date will be constant unless cancellation is made.   10. Can I change my billing date? A change of billing date can be done by sending an email to kitten@pinkparlour.com.sg with at least 30 days prior notice.   11. How do I cancel my membership ? Do drop us an email to : kitten@pinkparlour.com.sg for the cancellation request before your next billing date. There will be no cancellation fee however if you wish to re sign up for the membership , a registration fee of $9.99 will be applicable. If you last billed or purchased date is on 25th May 2017 , your membership will be cancelled on 25th June 2017. Feel free to enjoy your nails treatment within this period before 25th June 2017.   12. Is it applicable for all the outlets? The membership can be used across all Pink Parlour outlets in Singapore.   13. Will I receive a receipt for my purchase? A monthly e-statement is sent to all our members containing the membership details. Please contact us if you do not receive your Pink Parlour e-statement.   14. Can the membership be used all year round? The membership can be used all year. However, members will be limited to 4 treatments throughout the period of 14 days prior to Chinese New Year. Surcharge of $5 will still be applicable.   15. Can I do nail art , gel extensions , acrylic extensions with the nails membership ? We do not offer nail art , gel extensions , acrylic extensions, gel extensions removal or acrylic extensions removal at Pink Parlour. However , if you choose to do graduation add on , you may do so at $20 top up per visits. If you add graduation for hand and feet , you will pay additional $40.

CNY Surcharge FAQs

*Notice* There will be a $5 CNY Surcharge per pax from 21st Jan to 26th Jan 2017 for all package and non-package holders. ( Applicable to all phone and walk-in bookings ) CNY Surcharge will be waive if you book & pay online. No sharing of packages, groupon vouchers redemption and any other promotional vouchers or discounts from 16th Jan to 27th Jan 2017. Appointment slots will be reserved for 10 mins and will be release right after and treatment paid will be forfeited. For package holders , treatment will be redeem from the package items under your account for failure to cancel the appointment 15 mins prior to the time booked.
If I have a package , do I have to pay the surcharge if my bookings date is from 21st Jan till 26th Jan 2017 ?
Yes you will pay $5 surcharge in store if you made bookings via phone call or in store. However , we will waive the surcharge if you made the bookings online.
Can I transfer the paid treatment to a friends or family members if I am unable to commit to the appointment date and time ?
Paid treatment is non-transferable.
If I failed to turn up for the paid appointment , can I reschedule or ask for a refund ?
Appointment slots will be reserved for 10 mins and will be release right after and treatment paid will be forfeited and strictly no refund.
Can I share packages during the period of 16th Jan till 27th Jan 2017 ?
You will not be able to share your packages with friends or family members during this period.
If I had redeemed 1 session from the 4 sessions package I bought from Groupon , can I still enjoy the treatment from 16th Jan till 27th Jan and I have made the appointment prior in advance in store / online ?
Groupon package or ala-carte redemption will not be allowed from 16th Jan till 27th Jan 2017.
If I have Watson's , Fitness First's member card or promotion discount codes, can I still enjoy the discounts from 16th Jan till 27th Jan 2017 ?
There will be no acceptance of discounts benefit during this period.

Waxing FAQs

Question: What is Strip Waxing?

Strip wax is thinly spread over the desired area. A paper strip is then pressed on the top and ripped off with a quick movement. This removes the wax along with the hair, roots and dead skin cells, leaving the skin smooth and exfoliated.

Question: What is Hot or Hard Waxing?

Wax is directly applied to the skin. It hardens when it cooled, allowing the easy removal by the therapist without the aid of strips. This waxing method is very beneficial to people who have sensitive skin as it does not remove or grip the skin. For sensitive areas around the Bikini, it is best to use hot wax as pain is greatly reduced and tearing of the delicate skin is unlikely.

Question: How often do I have to wax?

Waxing is a temporary method of hair removal which removes the hair from the root. New hairs will not grow back in the previously waxed area for 1 to 8 weeks. On average, a person waxes every 3 weeks to 8 weeks depending on the body part and how often waxing is done.

Question: Should I trim/shave my hair before I get waxed?

No, you should not. The longer the hair, the better the wax will grab it and the smoother your results will be.

Question: What are the advantages of waxing versus shaving?

Because waxing removes hair from the roots, the main advantages will be: Hair does not grow back instantly, you will need to wax only once a month or once every 2 months on average. The new hair will be softer and finer. Each time the hair is waxed, the folicle gets damaged, which also explains why some hair may stop growing after repeated waxing. Skin is smooth to the touch as opposed to stubby sensation from shaving.

Question: I currently shave, how long does the hair have to be before I can wax?

It depends on the kind of wax used by your therapist, on average, a good quality wax can grip short and fine hair as short as 3mm to 5mm. However, do bear in mind that if shaving is done about 1 to 2 weeks before waxing, some of the hair may not have grown out during your treatment, and stubbles may start appearing almost immediately. These are from your shaving, not to be mistaken as quick regrowths from the waxing.

Question: How do I minimise or reduce the pain of Brazilian waxing? Will taking a pain killer help?

There are a few things you can look out for when deciding on a Brazilian wax treatment to ensure minimal pain. Experience of the therapist is vital. The level of pain that you experience depends on the skill of the therapist. An experienced therapist will know how big a portion to wax, where to place the wax, the best pull and how to stretch the skin giving you minimal pain with every rip. Choose a place which uses HOT wax (either completely or on the delicate areas). Hot wax grips only the hair without tugging the skin. Pain is also reduced as you only feel the pain from the hair roots and not the pain of the skin being pulled as is the case with strip waxes. Book your waxing appointment about a week before or after menstruation, your skin is least tender and sensitive during these periods. Do not wait too long in between waxing sessions. We recommend waxing every 4 to 6 weeks for the minimal pain. Use products like Pink Parlour Boudoir Smooth Bump Free Lotion, this light cream retards the hair growth, reduces ingrown hair and makes new hair growth finer. The finer hair roots will mean faster and less painful waxing by the next waxing session. Other advantages you will notice is that the skin colour gets evened up and lightened within 2 weeks of application. There have been claims that taking a pain killer or aspirin an hour before helps to reduce the pain, but so far, there has not been any testimonials to prove this works. But it is definitely worth a try if you are fearful. Numbing sprays tend to work only on the surface of the skin. Thus it works better if you are waxing with strip wax – where the surface of the skin is being pulled. If your therapist is using HOT wax, these sprays may not be of much help. But for the fearful, this may be an option.

Question: Is it true that I can get injuries and tear with Brazilian waxing?

Tearing of the delicate vulva area only happens if strip wax is used on the same spot for more than 3 times, or if the therapist is inexperienced and negligent. With HOT waxes, this is highly unlikely, as skin is not pulled by the wax.

Question: Will I be sore and unable to walk normally afterwards?

No, you will be walking as per normal. Brazilian waxing causes only instantaneous pain the moment the wax is being pulled. The pain will not linger on especially if hot wax is used. You should not experience any soar or discomfort thereafter. Some redness may occur with people with sensitivity or very thick hair, but this should go away after a few hours.

Question: Will waxing cause ingrown hair? How do I prevent it?

This depends on the individual. Compared to shaving, waxing reduces ingrown hair significantly. Ingrown hair can be prevented by regular exfoliation, starting from 3 days after waxing. There are also ingrown hair serums that will help to significantly reduce ingrown hair. Try Boudoir Smooth freedom lotion  for serious ingrowns which reduces ingrown hair, retards hair growth and makes hair growth finer.

Question: I have been shaving for years, but decided to try waxing a few days ago. However, I notice that I already have some stubby re-growths. I had the impression that waxing gives you longer hair-free periods.

The stubbles are from the shaving before, not the waxing done only a few days ago. Try waiting at least a month to 6 weeks, or until all your hair have grown out before your next waxing session. This way, all your hair, short and long, will be waxed together, ensuring a longer hair-free period.

Question: Anything I need to keep in mind when doing my boyzilian?

Firstly we require your NRIC or passport for security purposes. You will also need to wash both the front and back as we remove all hair. During the procedure the therapist will provide you instructional feedback on how to hold yourself. At no time will the therapist hold you so we will require your assistance.
Question: What do I have to take note after waxing? As your pore will be opened after waxing, we discourage swimming, steam bath, sauna and jacuzzi for 24hrs thereafter. By exposing yourself to public water, you may be exposing yourself to bacteria that may lead to infection of the hair roots. For a proper aftercare, we recommend Boudoir Sooth lotion which will help to heal open pores, prevents infection and stops itching.

Alpha Light FAQs

Question: What is the difference between other hair removal technologies and Alpha Light technology?

All LT hair removal technologies effectively damages the hair follicles by using light, allowing heat transfer to the roots to stop hair growth. The way that the light and heat is delivered into the skin differs with the different technologies in the market. Alpha Light technology delivers energy deeper into the follicles. Our machines are stable and fast, which explains why your treatment is very comfortable and quick. The light and heat delivery uses a 'square' technology where the pulses are always kept within safe and stable levels reducing the risk of burn and increasing comfort levels for clients which ensuring that every shot is effective yet almost painless. The cold treatment head rolls gently on the skin's surface. This advanced deliverance is not only very comfortable, but ensures damage to hair follicles effectively without harming superficial skin. There is a big contrast between Alpha Light and other older generation IPL which delivers unstable heat that feels like a heated rubber band flaking on the skin and has a higher risk of burn.

Question: Is it permanent?

There is no technology in the market that is able to promise completely smooth and hair free results forever. This is because at any point in time, every human being has varied percentage of sleeping hair within our skin that cannot be treated during this sleeping phrase. These sleeping hair can only be treated when they become active. These fine hairs can be treated in future touch up sessions once they become active and grow. However, due to the depth of Alpha Light Technology, we are able to capture more hair more effectively. On average, one to two touch up sessions a year for the 2nd and 3rd year can achieve over 98% hair free for many years. It will be unlikely that a person who has undergone the full course of Alpha Light treatment and achieving hairless-ness will experience a full regrowth again with an exception of hormonal therapy which may cause hair to become active.

Question: Can I see hair reduction after the 1st trial?

You will notice hair falling off within 7 days to 3 weeks after the treatment, but hair reduction may not be noticeable as we all have many cycles of actively growing hair. An average person may require 3 to 5 session before noticing any hair reduction.

Question: How many sessions will I require for Alpha Light technology?

Clinical studies have shown 4 to 6 sessions (done on a once a month basis) as an average to see hair reduction between 60% to 80%. However, it is important to continue the treatment whenever you see hair growing (at an average of once every 2 to 3 months) to ensure you achieve the desired results. Touch up sessions may be necessary as there will always be hair that we may have missed during the course of treatments due to hair being in sleeping cycles. At Pink Parlour, we want the best results for you, thus, we bundle our treatments in 12 months or 24 months' program to ensure you will achieve the best results without the fear of paying for the program that does not fulfil your final need of Hair Reduction.

Question: What do I need to do to prepare for the treatment?

While undergoing any form of laser/permanent hair removal, it is best that you shave 3 to 7 days prior to your session. Stop waxing and epilating while you are actively undergoing your sessions as removing the roots will make it difficult to treat the hair.

Question: Is there any product that I can use after my Alpha Light treatment?

Yes, our Pink Parlour Boudoir Soothe Calm Protect Lotion helps calm the skin, reduce redness and prevents itching. The tea tree oil also acts as an antimicrobial to prevent infection of the follicles.

Question: I have very blond hair, will this technology work?

No, this technology works best on hair with coloured pigments and melanin. For people with very light coloured hair, it is difficult for the hair to absorb any heat which is required to disable the hair follicles. This will work if you have dark brown or medium brown hair, but not blond.

Question: I have very dark skin, will I be a suitable candidate?

We recommend against any form of LT hair removal if you have very dark skin. We have treated many clients with medium skin tones with much success but we do not take the risk if you have very dark skin that cannot differentiate the colour of your hair and skin. As this technology uses light and heat to detect the darker hair, it will be difficult to selectively treat hair without burning the skin as dark skin absorbs much of the heat without reflecting.

Question: Do you guarantee results? What if I am not able to achieve the desired results?

Pink Parlour prides ourselves in honesty and integrity when we conduct our business. Your results are our main obsession and we want to see you hair free as much as you want to be hair free. Pink Parlour can give assurance that you will see your hair being treated, meaning, hair fall will occur usually a week to 3 weeks after each session. If you feel in any way that your treatment has not been effective, simply drop us a note and we will ensure you will be looked after. There will always be a small number of people whom LT Hair Removal technologies will never work, and we will not be able to guarantee that you do not fall into that category. With our extensive history of over 10 years doing LT Hair Removal, we have seen less than 1% of clients who are NOT SUITABLE candidate. Who will then not be candidates for LT Hair Removal like Alpha Light?
  1. People with very Active Hormones cannot be treated even though after every successful session of Alpha Light, the roots get destroyed and hair falls, but active hormones encourage regeneration of the follicles encouraging new hair growth. This is beyond what we can aid and we cannot be responsible for the inability to treat a person who has hormonal issues.
  2. People on Hormone Replacement Therapies. Some people who are undergoing menopause and being treated by HRT may not be suitable candidates as we cannot determine if the hormone therapy can encourage hair regrowth and promote active hair growth.
  3. Very light hair colour we are unable to treat as it will not absorb the heat needed to destroy the roots.
  4. People with very dark skin are at a high risk of burn even though they will ultimately achieve hairless-ness.
 

Spray Tan FAQs

For more information on Competition Spray Tan, please visit: http://spartan.pinkparlour.asia 

Question: How do I prepare myself before Pink Parlour's Spray Tan ?

Our Sunless Spray Tan uses a spray application of Sunless tanning solution to your body. When applied, DHA (the active ingredient in Sunless tanning solution) reacts with the proteins in your skin’s superficial layer to form a golden brown colour. You will notice that your skin will begin to darken 2 – 3 hours after your appointment and it will reach its peak colour within 24 hours.

Question: How do I prepare myself before Pink Parlour’s Spray Tan?

Prepare your skin for the Spray Tan a week ahead by exfoliating and moisturising your skin well. A well moisturised skin will ensure a longer lasting tan. For best result, you may purchase our Skin Prep – Exfoliator from our Pink Parlour eShop. Exfoliate and moisturise well a day before your spray tan appointment. On the day of appointment, come with clean skin without oils, creams, deodorant or moisturisers.

Question: Do I need to wear sunscreen after Pink Parlour’s Spray Tan?

Yes, we highly recommend all our customers to always wear sunscreen when out in the sun. The spray tan solution does not have any SPF properties.

Question: Should I wax/shave before or after Spray Tan?

You should wax/shave 1 to 2 days prior to your Spray Tan appointment, and DO NOT wax/shave after your Spray Tan. Once you have your Spray Tan done, anything that will exfoliate your skin (e.g. waxing or shaving) will remove the colour.

Question: Will my skin be patchy once the Tan fade out?

This depends widely on the skin condition of each individual. In general, spray tans fade naturally like a regular sun tan. However, for a person who didn’t exfoliate before receiving the spray tan, there is a higher chance of patchiness. This is also true if a person has very dry and flaky skin. To be safe, go with a colour that is 1 to 2 tones deeper than your skin as a very dark colour will also mean fading will be more obvious. Daily application of Collagen & Vitamin Enriched Moisturiser from our Pink Parlour eShop will extend the Tan and prevent patchiness during fading. After 7 days, you may gently exfoliate to remove any remaining Tan colour and apply after care.

Question: What are the Spray Tan colours that Pink Parlour offer?

You may choose from mid and darks tones of chocolate, bronze and gold. Do not be shy to approach our therapist for advice on which colour will suit you more. If you have further questions, please email kitten@pinkparlour.com.sg regards to your concerns.

Question: How long does the Spray Tan last on my skin?

The Spray Tan colour will gradually fade through natural exfoliation, just like a tan from the sun. Pink Parlour’s Spray Tan can last on your skin for a good period of 5 to 10 days. You can also prolong your Tan up to 2 weeks by applying after care lotion, Collagen & Vitamin Enriched Moisturiser.

Question: Are there any specific shower instructions I need to follow after my Spray Tan?

Wait at least 6 – 12 hours before you shower to give the DHA time to fully react with skin proteins. Try to use a non-abrasive skin wash so that the Tan is not stripped away by the chemicals in your soap or shower gels. We highly recommend using a pH neutral soap. During shower, you will notice the Tan being washed away, leaving you with tanned any glowing skin underneath. Do note the Tan will still continue to develop even after your shower for the next 24 hours.

Question: How long should I wait after Pink Parlour’s Spray Tan before swimming in the ocean, pool or hot tub?

We recommend at least 48 hours after your Spray Tan appointment before going into the ocean, pool or hot tub, as chlorine and salt water will accelerate fading.

Question: What should I wear to Pink Parlour for the Spray Tan?

You will be given a disposable hair net and g-string for the spray tan. However, you may also bring your own swim wear or choose to go full monty for no tanlines. To minimise the chance of Tan staining on clothing, we recommend loose clothing and dark coloured clothing after your Spray Tan. Our Spray Tan solution is water-soluble, if it stains gets onto the clothes, immediately send it for wash in the washing machine as soon as possible.

Question: Can I apply make-up, deodorant, lotions or perfumes prior to treatment?

It is advisable not to have any of the above as a clean bare skin is ideal for the Spray Tan. Pink Parlour also offer shower facilities at your convenience. It is also recommended to bring your own make-up remover or facial cleanser.

Question: What is the difference between 2-hour and 6-hour Spray Tan?

The difference is in the solution setting and in both solution, colour will begin to appear on your skin only after 6 hours regardless of which solution you choose. Our 2-hour Spray Tan solution keeps on developing even after washing off within the first 2 hours. It is ideal for busy people who require a hassle free last minute tan. To achieve a darker tan, you may want to leave the tan on for a longer time. If you are going to an event or party 2 to 4 hours after the treatment, do not shower, leave the bronzer on your skin for that brilliant shine. Our classic 6-hour Spray Tan solution, is great for leaving on overnight and is safe to be washed off after 6 – 8 hours.

Question: Will I turn orange after my Spray Tan?

Not at all! Our Spray Tan solutions are formulated to give you a natural, just off the beach colour. However, high pH levels in the skin can sometimes results in what many people refer to as an ‘orange’ colouring. To prevent this from happening, use a pH balanced cleanser after your Spray Tan to control the level of pH levels in your skin.

Question: What should I look out for after my Spray Tan?

- Do not shower before 2 hours (for rapid tan) and 6 hours (for regular tan).
- Avoid washing your hands within the 1st hour.
- Do not perspire during the first few hours while the tan is developing, if this is not possible, choose our 2-hour rapid instead for a peace of mind.
- Avoid the rain.
- A spray tan does not mean that you have sun protection. Sunscreen is advised.

Question: When can I go for my next Spray Tan?

With proper moisturising like our Collagen & Vitamin Enriched Mosituriser, your tan should last 7 to 10 days. You may schedule your next session in 2 weeks or less after exfoliating. For best results, try our Skin Prep Exfoliator.

Wallet FAQs

  1. Get credits in 3 easy steps!
  2. your desired amount of credit
  3. get the credits and enjoy booking

What will you get?

Credits lasts for 3 YEARS and its also transferrable. Get more from credits! You save up to 30% for every treatment redeemed. For every $10 spent online earn 1 pink credit which you can offset on your next treatment You shop and book online anywhere and even at the comfort of your own home. No more waiting time after you finish your service

Booking FAQs

How does the real-time booking work?

Real-time booking allows a customer to choose and manage their own appointment at their convenience. Simply log in or sign up (new user), book an appointment and your done. You will see this note after your booking “Thank you for your request. You'll receive our confirmation. “

I already have an account but the website says my email address is not existing/not found. What should I do?

Our new online system requires all client to register again, kindly proceed to resign up using the same email address you used before to make an appointment.

How can I check my package balance?

Log in to our website, click your name on the upper right side and choose my account.

I can't view/check my package/s online. What will I do?

You might have a duplicate account that we need to merge first. You may call or email us at kitten@pinkparlour.com.sg

I already have an existing package, which one i will choose after booking a treatment is it pay online or pay at store?

Click pay at store, the redemption would be processed at the outlet.

Does it allow to make bookings with multiple clients at the same time slot?

Therapists are assigned for each timeslot. Once it's filled it will no longer be available.

How do I make multiple appointments at once?

Choose add to bag for all the treatments you want to book then click the items cart on the upper right side, continue to check availability and proceed until you will choose either pay at store or pay online now. Multiple booking is subject to availability.

I forgot my upcoming appointment, how can I check online?

Log in, check under “my account” and click appointments

Can I request a particular therapist to do my treatment?

We allocate bookings equally across all qualified therapist

I made a wrong booking can I cancel it?

Yes, log in to our website go to my account under your name on the upper right side and cancel your appointment.

Can I cancel my appointment 1hr before?

Cancellation should be at least 4 hours before your appointment time.

I missed to cancel my appointment, will there be a charge?

Yes, Failure to do so will be deemed a missed appointment and, therefore, you will be liable to a “No Show” charge. For package holders who do not show up, a session of the treatment scheduled will be deducted from the existing package of the customer. For non-package holders, after we have received 3 repeatedly of no-show, customer will be required to pre-pay for their booking upon confirmation within 24 hours.

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