LOCATIONS

Refund Policy

PRODUCTS REFUND TERMS & CONDITIONS


Boudoir Smooth Bump Freedom Lotion

We offer a 14 days warranty return policy if you do not see a slower and finer hair growth within the period. The product must be returned as a full bottle within 14 days.


Merchandise Products

We offer a 3 days warranty return policy should you have a change of mind.


Terms & Conditions

Product(s) purchased at Pink Parlour may be refunded within the stated period from the date of purchase minus an administrative charge of 10%. Thereafter, no refunds can be made on the purchased product(s). Our product refund policy does not apply to food, dirty and damaged items resulting from mishandling and abuse.

A formal written email must be tendered in order for refunds to be processed. No refunds will be given out from Pink Parlour outlets. Click here to drop us an email and we shall be in touch with you within 3 working days.

The Management will send out Internet banking not later than 45 days from the date of approval and acceptance. We reserve the right to reject any return that does not fulfill any of the above policy and will not bear any charges incurred by customers during the process of refund of merchandise.


PACKAGE TERMS & CONDITIONS

Package(s) purchased at Pink Parlour may be refunded within 7 days of purchase minus an administrative charge of $50 or 10% of package price whichever is higher, deducting all treatment sessions redeemed at original published prices on the a la carte menu.

We reserve the right to reject refund request(s) due to closure of an outlet and/ or change of therapist.

Thereafter, ONLY exchange, transfer or conversion to other services will be allowed after the 8th day of purchase, with an administrative charge of $50 or 10% of package price whichever is higher, deducting all treatment sessions redeemed at original published prices on the a la carte menu.

A formal written email must be tendered in order for refunds to be processed. No refunds will be given out from Pink Parlour outlets. Click here to drop us an email and we shall be in touch with you within 3 working days.

The Management will send out Internet banking not later than 45 days from the date of approval and acceptance. We reserve the right to reject any exchange, transfer or refund that does not fulfill any of the above policy and will not bear any charges incurred by customers during the process of exchange, transfer or refund of package(s).

Example A: Refund on package priced below $500

 

Refund On Alpha Underarm, Priced $388 With No Session Utilized

$388 – $ 50 administrative charge = $338 amount to be refunded

 

Refund On Alpha Underarm, Priced $388 With 1 Session Utilized

$388 – $80 (original published price) – $50 administrative charge = $258 amount to be refunded

 

Example B: Refund on package priced above $501

Refund On Brazilian Wax 10 + 3, Priced $580 With No Session Utilized

$580- 10% administrative charge, $58 = $522 amount to be refunded

 

Refund On Brazilian Wax 10 + 3, Priced $580 With 1 Session Utilized

$580 – $58 (original published price) – 10% administrative charge, $58 = $464 amount to be refunded


CONVERSION POLICY

Pink Parlour prepaid packages purchased can be converted to a Mix and Match credits, minus an administrative charge of $50 or 10% of package price, whichever is higher within the expiry window.

These credits can be used to offset any other treatments from the treatment menu at a la carte price. However, the credits cannot be used to offset any retail product. The converted credits will be tabulated based on the amount paid for the package, excluding GST minus the original published price of the total treatments redeemed previously.

 

Click here to drop us an email and include a scan copy of your NRIC/Passport for verification and we shall be in touch with you within 3 working days.


PACKAGES

Pink Parlour packages are valid for 2 years from the date of purchased unless otherwise stated.

 

PACKAGES EXTENSION

With immediate effect, administrative charges will be applicable at $10 for every 3 months of extension.

We reserve the right to reject any promotional package extension and will not bear any charges incurred by customers during the process of package extension.

Click here to drop us an email and include a scan copy of your NRIC/Passport for verification and we shall be in touch with you within 3 working days.


 

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